Ethiopian Pharmaceutical Supply Agency has qualified for ISO 9000:2015 certification by employing several quality management principles specifies in the terms and definitions of all quality management and quality management system standards developed by ISO/TC 176.

The Minister of Health, Dr. Liya Tadesse, on the occasion said the Ministry and the Agency have been working to improve the overall health service delivery system in the country.

The Minister also said that the reforms being implemented in the country’s health sector can be used as an example to other public sector institutions for quality management practice and services delivery.

The International Organization for Standardization (ISO) is an international standard-setting body composed of representatives from various national standards organizations. Founded on 23 February 1947, the organization develops and publishes worldwide technical, industrial and commercial standards.

This ISO, 9001: 2015 standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.

ISO 9000:2015 describes the fundamental concepts and principles of quality management which are universally applicable to the following:

  • organizations seeking sustained success through the implementation of a quality management system;
  • customers seeking confidence in an organization’s ability to consistently provide products and services conforming to their requirements;
  • organizations seeking confidence in their supply chain that their product and service requirements will be met;
  • organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;
  • organizations performing conformity assessments against the requirements of ISO 9001;
  • providers of training, assessment or advice in quality management;
  • developers of related standards.
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